Return & Refund Policy

We want you to feel confident ordering from VEZPET. This policy explains how to contact us about a damaged, incorrect, or unsuitable order.

Damaged or incorrect items

Please contact us as soon as possible with your order details and clear photographs of the issue so we can review it.

Food and treat products

For health and safety reasons, opened food, treats, and chews may not be eligible for return. Please check the product details and label before opening.

Refund decisions

Where a refund is approved, it will be handled through the original payment method or another method available for the order.

Contact us

Use the Contact Us page with your order number and a description of the issue.

Note: Please review and customise this policy with your business details, time limits, exclusions, and applicable consumer laws before relying on it.