1. About this policy

This Privacy Policy explains how [LEGAL BUSINESS NAME], trading as VEZPET (“VEZPET”, “we”, “us”), registered at New Delhi, India, collects, uses and protects personal data when you visit our website, place an order or contact us. We handle personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By using our website or placing an order, you agree to this policy. If you do not agree, please do not use the website.

2. Data we collect

• Details you give us: name, phone number, email address, delivery and billing address, and details of your pet (name, breed, age, food preferences) when you order or contact us.
• Order details: products bought, order value, payment status and delivery history. We do not see or store your card, UPI PIN or net banking details. Payments are handled by third-party payment gateways.
• Technical data: IP address, device and browser type, pages viewed and cookie identifiers.
• Messages: emails, calls, forms or chats you send us, including reviews and feedback.

3. Why we use your data

• To process, deliver and support your orders, returns and refunds.
• To reply to your questions and complaints.
• To send updates, offers and newsletters, only where you have agreed. You can opt out at any time.
• To improve our website, products and services, and to prevent fraud and misuse.
• To meet legal, tax and accounting duties.

We do not sell your personal data.

4. Consent

We process your data based on your consent and for lawful purposes allowed by law, such as completing your order. You may withdraw consent at any time by emailing us at the address below. Withdrawal does not affect processing done before it, and we may be unable to serve you further if the data is needed for your order.

5. Cookies

We use cookies and similar tools to keep the site working, remember your preferences and understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the site may stop working properly.

6. Who we share data with

We share only what is needed with service providers who help us run the business: payment gateways, courier and logistics partners, website hosting, email and analytics tools, and professional advisers. They may use your data only to provide their services to us. We may also disclose data when required by law, a court order or a government authority, or to protect our rights, customers or property. If our business is sold or restructured, data may transfer to the new owner under this policy.

Some of our service providers may store data on servers outside India. Where this happens, we take reasonable steps and follow applicable law.

7. How long we keep data

We keep personal data only as long as needed for the purposes above or as the law requires (for example, tax and accounting records). After that, we delete it or make it anonymous.

8. Security

We use reasonable security practices, such as secure connections and limited access, to protect your data. No website or online transfer is completely secure, so we cannot guarantee absolute security. Please keep your own passwords and devices safe. If a data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

9. Your rights

Under Indian law you may:

• ask for a summary of the personal data we hold about you and who it is shared with;
• ask us to correct, complete or update your data;
• ask us to erase your data, unless we must keep it by law;
• withdraw your consent;
• make a complaint about how we handle your data;
• nominate another person to exercise these rights if you die or become unable to do so.

To use any of these rights, email us at the address in section 12. We aim to reply within 30 days. You are expected to give accurate information and to raise a complaint with us first before approaching the Data Protection Board.

10. Children

Our website is meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. If you believe a child has given us data, contact us and we will delete it.

11. Third-party links and your responsibility

Our website may link to other websites, such as payment pages and social media. We do not control them and are not responsible for their privacy practices. You are responsible for the accuracy of the information you give us and for keeping your account details confidential.

To the fullest extent permitted by law, VEZPET is not liable for any loss caused by events outside our reasonable control, such as unauthorised access despite reasonable safeguards, failures of third-party services, or information you chose to share publicly. Nothing in this policy limits any right or remedy you have under Indian law that cannot be excluded.

12. Grievance Officer and contact

For questions, requests or complaints about your data:

Grievance Officer: [NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL ADDRESS], India
Hours: Monday to Saturday, 10 am to 6 pm IST

We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its update date. Continuing to use the website after a change means you accept the updated policy.

14. Governing law

This policy is governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at [CITY, STATE], India.